Ivory Lane is happy to refund items within 14 days from your order date, excluding delivery charge. Items returned must be new, unused and unworn condition with all original tags still attached and in original packaging. It is our policy to return the goods to the purchaser if we suspect the any product has been used or worn.
A refund will only be guaranteed if the item is returned within the time frame stated above, starting from the date on your delivery note. Any items received after this date will be sent back to the original delivery address.
Please indicate on your delivery note the reason for returning the item. You must return your delivery note with your item so we can trace your order and issue your refund. The cost of returning the item to us is your responsibility unless the item is faulty.
Please allow up to 10 working days after we receive the goods for the refund to be credited to your bank account.
Please note if you purchase a sale Item as part of a promotional offer ie "Buy one sale item , get a 2nd sale item at half its sale price" and decide to return 1 of the items included in the offer you will be charged full sale price for the 2nd item . This amount will be deducted from the value of the refund being issued.