Ivory Lane is happy to refund items within 14 days from your order date, excluding delivery charge. Items must be returned with all original tags still attached and in original packaging. We do not accept returned items that have been soiled, damaged or smell of smoke or any other odour. Items will be returned to sender immediately.
A refund will only be guaranteed if the item is returned within the time frame stated above, starting from the date on your delivery note. Any items received after this date will be sent back to the original delivery address.
Please indicate on your delivery note the reason for returning the item. You must return your delivery note with your item so we can trace your order and issue your refund. The cost of returning the item to us is your responsibility unless the item is faulty.
Please allow up to 10 working days after we receive the goods for the refund to be credited to your bank account.
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