1. Terms and Conditions
You are very welcome to www.ivorylane.ie . To ensure you have a great experience when shopping on our website we have created detailed Terms and Conditions for the use of this website, which is outlined below.
Before proceeding with an order, you are required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions. If you do not agree or abide by the Terms and Conditions associated with the use of our website, we recommend that you stop using www.ivorylane.ie immediately.
This website is the property of Ivory Lane Occasion wear Ltd. All material on this website is copyright to Ivory Lane Occasion wear Ltd and is provided solely for your personal use and strictly non-commercial use. You may not use this website for any commercial purpose. All content on this website is copyright to Ivory Lane Occasion Wear Ltd. Company Registration Number: 600246. VAT Number: IE3467788JH
3. Products and Pricing
We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. Whilst we make every effort to provide relevant and accurate product information, photography, imagery, and to represent colours and textures correctly. We cannot guarantee that it is always accurate. Products may display differently depending on the device used by the customer.
Goods sold are subject to availability and may sell out and may not be repeated. We make every effort to display our full catalogue on our website however there are certain items which are only available instore. For specific information on brands, call us on 061 339669 or email email@example.com.
Our products are priced in Euro. We also reserve the right to amend the prices of products without prior notification. We make every effort to ensure pricing on our website is correct, however, errors can occur. If we identify a pricing error on an order, we will contact you and give you the option to cancel the order or to reconfirm the order at the correct price. In instances where we are unable to make contact with you, we will cancel the order of items sold.
4. Ordering Goods
Our display of products on our website is an invitation and not an offer to sell those goods to you. You may only place an order on our website if you are legally capable of entering a binding contract with us and if you are the authorised cardholder or account holder. When an order is placed on our website, you will receive a confirmation email acknowledging we have received your order and it is being processed. The onus is on you the customer to enter your correct email address, contact number and postal information at the time of order. Please take care to enter details accurately as a wrong entry of contact information may result in an individual receiving your order details.
All products are subject to availability. We reserve the right to cancel an order in certain circumstances:
- Product(s) ordered are out of stock,
- Item(s) subject to a delay or we cannot fulfill
- Price error identified
- Product wrongly described or fault identified
- Payment not authorised or failed payment validation checks
- In an instance where an order or an item from the order is cancelled we will try to contact you via the email address or telephone number you provided when placing your order. If we cannot contact you or if we receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. We reserve the right to courier items in a single order separately.
5. Gift Cards
We offer FREE post service for all Gift Cards ordered.
Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other gift cards. Gift cards purchased in-store or on our website can be used as a form of payment on the website. We cannot take responsibility for any gift cards that are lost, stolen, or used by someone after delivery. If placing an order for a gift card, it is your responsibility to ensure the recipient has received their gift card. We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.
6. Payment Options
We accept the following forms of payment online, Visa, Mastercard, PayPal.
The successful delivery of your order relies on you inputting the correct shipping address and contact information when completing your order on our website. This includes inputting the full name, full address including door numbers, street names, and eircodes/postcodes. Please include your contact landline or mobile number and an email address which you review regularly. When we receive orders that do not provide adequate and accurate information, we cannot deliver goods in the specified times outlined below. The onus is on you the customer to enter accurate delivery information at the time of order, we cannot be held responsible for orders going missing or delayed due to incomplete delivery information.
In instances where customers do not select the correct delivery method, we will contact the customer to pay outstanding postage costs.
Ireland & Northern Ireland Delivery
We offer FREE delivery on Gift cards and regular priced purchases over €80. We charge €5.95 postage for purchases less than €80 .All orders received before 2 pm Monday to Thursday with a delivery address in Ireland and Northern Ireland should be received by the customer within 48 hours. Orders placed on a Friday and over the weekend will be dispatched on a Monday morning for delivery on a Tuesday.
Our chosen courier partner for Ireland and Northern Ireland is An Post.
Scotland & UK Delivery
We offer FREE delivery on Gift cards. We charge €9.95 postage for all other purchases to the UK.
Europe and Rest of World
The cost of postage to Europe is €11.95 . Shipping to the United States costs €14.95. Delivery can take up to 10 days to European countries and 20 days for the Rest of World.
We do not issue tracking numbers for parcels shipped internationally
8. Order Collection from Store
When ordering you can opt to collect your items instore by clicking ‘Click and Collect Instore (Free)’. We aim to have all Click and Collect Orders processed and ready for collection within 3-hours during opening hours. If your item not available at your preferred store it may take an additional 48hrs, you will be notified by our team if this is the case.
When collecting your items instore, remember to bring your order confirmation email. We will accept the email in printed format or on a tablet or phone.
9. Returns & Exchange Policy
The Returns and Exchange Policy described below only applies to online purchases made through our website or on the telephone. We are happy to offer a refund if the item is unsuitable within 14 days of receipt of your order. The product you return must be in new, unused, and unworn condition with all tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.
All dispatched orders will include order confirmation documentation . When returning items that included a promotional gift, this must also be returned with the returned goods or specific related products. For reasons of health and hygiene we are unable to offer an exchange or refund on the following products once the original packaging has been opened unless they are misdescribed or faulty:
- Pierced earrings and other pierced body jewelry
- Hats and hair accessories
This policy does not affect your statutory rights relating to faulty or mis described goods or your right to cancel orders under consumer protection. All dispatched orders will include an order confirmation form outlining your purchase details, our contact details, and our return address. Please insert the original order form or a copy of the form in the returned parcel, without this we may not be able to track your details.
Following an inspection of the returned goods and after your return has been processed you will be refunded the amount due through the original method of payment, excluding the original postage charge paid by you, if relevant. You should expect to see the refund in your account within 5-10 working days from receipt of the return , however, some banks may take longer.
You can return your online order instore. Please ensure that you have your original order confirmation email and order confirmation form which will be included with your order. Goods returned instore will be inspected before processing a refund to ensure the product returned is new, unused and in an unworn condition with all tags attached and in original packaging.
When available we are happy to exchange a product for the same product but in a different size, pending the product being returned is in a new, unused and unworn condition with all tags attached and in the original packaging. If a different product is requested, then a new order must be completed on the website by the user.
As a valued customer, your security and privacy is of the upmost importance to us, that is why the information gathered is not shared or available to third parties. We do not store any credit card or payment details on our server.
If you require further information, please contact us at firstname.lastname@example.org