Privacy policy

At Ivory Lane, we value the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, shop with us, or visit our boutiques in Oranmore and Castletroy.

1. Information We Collect

We collect information to provide you with a seamless personal shopping experience. This includes:

  • Contact Details: Name, email address, phone number, and shipping/billing addresses.

  • Payment Information: Processed securely via our payment gateways (we do not store your full card details).

  • Technical Data: Your IP address, browser type, and how you interact with our site (via cookies).

  • Communication: Any details you provide when contacting our client care team or booking a personal shopping appointment.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Manage your "Click and Collect" requests.

  • Send you updates on the Spring Summer Edit and new arrivals (only if you’ve opted in).

  • Improve our website layout and desktop/mobile user experience.

3. Sharing Your Data

We never sell your personal data. We only share information with trusted partners necessary to run our business, such as:

  • Courier Partners: To deliver your Ivory Lane purchases.

  • Payment Providers: To securely process transactions.

  • Marketing Platforms: To send you our latest curated treasures (with your consent).

4. Your Rights

As a valued client, you have the right to:

  • Access the personal data we hold about you.

  • Request that we correct any inaccuracies (e.g., updating your shipping address).

  • Request that we delete your data, subject to legal or contractual obligations.

  • Opt-out of marketing communications at any time by clicking ‘unsubscribe’ or contacting us.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your bag items, and analyze site traffic. You can manage your cookie preferences through your browser settings.

6. Contact Us

If you have any questions regarding your privacy or how your data is handled, please reach out to our team:

Email: Ivorylanecastletroy@gmail.com

 Boutique Locations: Oranmore, Co. Galway | Castletroy, Co. Limerick

 

 

Cookie Policy

At Ivory Lane, we use cookies to ensure your shopping experience is as seamless and personal as visiting our boutiques in Oranmore or Castletroy. This policy explains what cookies are, how we use them, and how you can manage your preferences.

What are Cookies?

Cookies are small text files placed on your device. They help our website remember your preferences, such as items left in your shopping bag, so you don't have to start over every time you visit.

How We Use Cookies

We use a blend of functional and analytical cookies to provide the Ivory Lane experience:

  • Essential Cookies: Necessary for the website to function, such as allowing you to sign in or add "Most Wanted" items to your cart.

  • Performance Cookies: These help us understand how guests move around our site, allowing us to improve the layout and "Click and Collect" flow.

  • Personalization Cookies: These remember your choices (like your preferred region) to provide a more tailored browsing experience.

  • Marketing Cookies: Used to show you curated treasures and new arrivals that match your style.